Refund & Returns Policy

Effective Date: January 1, 2025

🔄 Returns

Eligibility:

• Returns are accepted within 14 days from the delivery date.
• Items must be unused, unwashed, and in their original condition with all tags and packaging intact.

Non-Returnable Items:

The following items cannot be returned:

• 🎁 Gift cards
• 🔖 Sale or discounted items
• 🖋 Custom or personalized products
• ⚠️ Used, worn, or damaged items
• 💄 Beauty & skincare products (for hygiene reasons)

How to Return:

1. 📧 Contact us at info@premiumdesignoutlet.shop or call +60108370701 to request a return.
2. 📦 Receive a Return Authorization Number (RAN) – returns without a valid RAN may be delayed or rejected.
3. 🚚 Ship the item back – return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

💰 Refunds

Approval Process:

• Refunds are issued only after inspection to ensure the returned items meet our eligibility criteria.

Processing Time:

• Approved refunds will be processed within 7-10 business days and credited back to the original payment method.

Partial Refunds May Apply If:

• Items are damaged, used, or incomplete.
• The return does not meet our return policy requirements.

Shipping Costs:

• Shipping fees (including express shipping) are non-refundable, unless the item was defective or the return was due to our error.

🔄 Exchanges

• ✅ Exchanges are only allowed for items of the same value. If you need a different item, you must first complete the return process and place a new order.
• ⏳ Exchange requests must be made within 14 days of purchase.

⚠️ Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• 📸 Notify us within 48 hours of delivery and provide clear photos of the damaged item and packaging.

Resolution:

• We will investigate your claim and may request the item be returned at no cost to you before issuing a replacement or refund.

📦 Lost or Stolen Packages

• Once an order is marked as “Delivered”, Premium Design Outlet is not responsible for lost or stolen packages.

What You Can Do:

• 📍 Contact the shipping carrier directly to report missing items.
• 📦 Consider purchasing shipping insurance for high-value items.

⚠️ Important Notes

• 🚫 Returns outside the 14-day window or without a valid RAN will not be accepted.
• 🔍 We reserve the right to refuse refunds or exchanges in cases of policy abuse (e.g., frequent returns, return fraud).
• 📜 This policy may be updated at any time, with changes effective immediately upon posting.

📞 Need Help? Contact Us!

📧 Email: info@premiumdesignoutlet.shop
📞 Phone: +60108370701

We’re here to help! 💙